- Can I use a SmartFence™ if I do not have Internet?
You can use the Hidden Fence (the containment part of the fence) without the Internet. The communication part of the system (notification alerts, system settings and activity tracking) will not work without an Internet connection.
- Can I use a SmartFence™ if I do not have a smartphone?
Yes, you can still get text message and/or email alerts and you can access your SmartFence™ WebApp profile from any computer or other Internet enabled device.
- Is the SmartFence™ WebApp available on both iPhone and Android devices?
Yes, the SmartFence™ WebApp works on both iPhone and Android devices. The WebApp is not an “App” that you download in the App Store or Play Store. Instead, it is a progressive web app, accessible via any internet browser (Safari, Chrome, etc.). The WebApp can be saved to the home screen of your mobile device for easy access. For more information about how to access, setup and save the WebApp, please see our SmartFence™ Quick Start Guide or SmartFence™ Owner’s Guide.
- What will happen to my SmartFence if my Internet isn’t working?
The Hidden Fence (the containment part of the fence) is not dependent on the Internet and will work as it should even if your Internet is turned ‘off’ or not working. If your Internet is turned ‘off’ or not working, you will not receive notification alerts, system settings and activity tracking until your Internet connection is restored.
- What happens when my dog’s SmartCollar travels out of range of the Communication Portal?
The SmartCollar™ is designed with the understanding that your pet will probably spend time in parts of the yard that may be beyond the transmission range of your SmartFence™ Communication Portal. That’s OK!
- What if I do not have an extra Ethernet port on my router?
The SmartFence™ requires the use of an Ethernet port. You may be able to add ports to your router by connecting it to an Ethernet switch. These devices should be available at stores such as Staples® or Best Buy®.