Batteries
Purchase from your local DogWatch Dealer
Need a battery right away? Give your local DogWatch Dealer a call. Your local Dealer can also make sure it is really the battery and not something else like a wire break or problem with the transmitter or receiver. Find My Local Dealer
Order a Battery Online
If you know what you need, you can order it from our online store.
Order a Battery from DogWatch Customer Service
Phone: (800) 793-3436 x622
Hours: Monday-Friday 9:00 a.m. to 5:00 p.m. EST
Repairs and Warranty Replacement
Battery Replacement
For battery replacement for Indoor Pet Fences, please mail your indoor product to:
DogWatch Warranty Service
10 Michigan Drive
Natick, MA 01760
Procedure for Dog Training Collar Warranty Repair or Replacement
Procedure for Warranty Repair Work
- All warranty work must be completed at DogWatch Inc.
- A Product Repair Form must be filled out and returned with the product.
- Return shipping to DogWatch Inc. is the owners’ responsibility.
- If the repair is covered under warranty, the cost for shipping the product back to the customer (ground service) is covered by DogWatch Inc. Expedited shipping service to return repaired products to the owner is at the owner’s expense.
- If the repair is not covered under warranty, all shipping costs are the responsibility of the owner.
- Credit card information is required prior to service work beginning.
- When returning a unit for repair include a description explaining the problem and include your name, address, daytime phone number and email address.
For product repair, please mail your dog training product to:
DogWatch Warranty Service
10 Michigan Drive
Natick, MA 01760