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Outdoor Hidden Fence Warranty

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Warranty

DogWatch Inc. (the Company), subject to the terms and conditions set forth hereunder, hereby warrants that it will repair or replace, at its own discretion, without charge for parts or labor, the Product or any part thereof (other than buried materials) which is found by DogWatch Inc. to be defective by reason of improper workmanship and/or materials for the Warranty period from the original date of sale for as long as the Product is owned by the original owner.

  • All Dealer-installed DogWatch Outdoor Hidden Fence transmitters manufactured after June, 1994, have a Lifetime Warranty. All DogWatch FM receivers manufactured after January 2005, have a Lifetime Warranty.
  • Warranty does not cover repairs or replacement due to misuse by the owner or dog (except for dog chews), improper maintenance or lost units.
  • The Warranty is void if the unit has been altered or an unauthorized person has attempted repair work.

Terms and Conditions

PT4 Transmitter
Manufacturer: 3 years
Dealer-installed: Lifetime

System 1200 Transmitter
Manufacturer: 3 years
Dealer-installed: Lifetime

PowerPak Transmitter
Manufacturer: 1 year
Dealer-installed: 1 year

R7 & R9 Receiver
Manufacturer: Lifetime (including dog chews)

R12 & R12m Receiver
Manufacturer: Lifetime (including dog chews)

Warranty claims may be subject to dealer service charges when applicable and/or manufacturer shipping and handling charges. Except for the express Warranty stated above, DogWatch inc. disclaims all express and implied warranties or merchantability or fitness for a particular purpose. As a condition of this warranty, Customer must:

Dealer Installed Warranty
Any Performance Series or System 1200 transmitter installed by an authorized dealer, equipped with a DogWatch Lightning Surge Protector and grounded to Dogwatch Inc. specifications, will be warrantied for as long as the original owner owns the Product. For this coverage to be in effect, the installing Dealer and Customer must sign the Customer Order Form and complete the Warranty registration process within seven (7) days of purchase.

Installation and Maintenance
Dealer shall, for a non-refundable installation fee, install the Product in accordance with DogWatch Inc.’s specificatons. In no event shall Dealer or DogWatch Inc. be responsible for damage to underground pipes, wires, lines, or other items, nor shall Dealer or DogWatch Inc. be responsible for restoring Customer’s premises to its original condition.

 

 

Warranty Claims

  1. Complete Warranty registration online within 7 days after purchase.
  2. Notify your Authorized DogWatch Dealer or DogWatch Inc. of your claim within the Warranty period.
  3. Mail Product, insurance and postage prepaid, to your Authorized DogWatch Dealer or DogWatch Inc.

The Company’s sole responsibility under this Warranty will be to repair or replace, at its option, the Product or part which DogWatch Inc. determines to be defective. In no event will the Company be liable for any special, indirect, or consequential damages arising out of the purchase or use of the Product. In no event shall the Company’s liability exceed the purchase price of the Product.

WARNING
YOU MUST TRAIN YOUR DOG IN ACCORDANCE WITH THE OWNER’S GUIDE (OR AS SPECIFIED BY YOUR AUTHORIZED DEALER) FOR THIS SYSTEM TO BE EFFECTIVE. THE SYSTEM IS NOT INTENDED FOR USE WITH DOGS WITH A HISTORY OF AGGRESSIVE BEHAVIOR. BY SIGNING THE DEALER ORDER FORM, CUSTOMER ACKNOWLEDGES THAT THEIR DOG(S) HAVE NO SUCH HISTORY. THE PRODUCT WILL NOT KEEP ALL DOGS WITHIN THE FENCED PREMISES IN ALL INSTANCES. IF CUSTOMER’S DOG(S) COULD CAUSE HARM TO ITSELF OR OTHERS INSIDE OR OUTSIDE THE FENCED PREMISES, CUSTOMER SHOULD TAKE ADDITIONAL MEASURES TO RESTRAIN THE DOG(S).