Explore the resources below to learn more about your DogWatch product. If you can’t find what you need, please contact us for more information.
Owner’s Guides
Full General Training Guide for all Hidden Fence systems
Single Page General Training Guide for all Hidden Fence systems
ProFenceX FAQs
- My DogWatch Transmitter is beeping. What should I do?
If your hidden fence boundary loop wire breaks or the signal is interrupted, your DogWatch PT6 Transmitter will emit an audible warning sound. If this happens, contact your local DogWatch Dealer for troubleshooting tips or to schedule a service call.
For more tips on how to find, fix and prevent wire break, check out our blog.
- If my dog leaves the yard and then comes back, will he or she receive a correction when crossing back into the yard?
Our DogWatch Hidden Fences systems include PetFriendly™ training from one of our experienced DogWatch Dealers. As a result, dogs using our hidden fences rarely leave the containment area. In the rare instance that a pet does leave the containment area, the ProFenceX includes our WelcomeHome™ technology. The WelcomeHome technology allows a pet to return to their yard without a correction.
- How do I replace the battery on my ProFenceX receiver collar?
The R10 receiver is powered by a 3.6 volt lithium battery. The receiver is designed for a battery life of up to one year. The positive (+) end of the battery must be inserted down. For more detailed instructions, click here to view our How-To Video.
- How do I adjust the training level on my ProFenceX receiver collar?
Your DogWatch Dealer will set the training level on your dog’s receiver at the appropriate level according to your dog’s personality and traits. If you need to change the training level on the receiver, hold the magnet on your ‘multi-tool’ to the training level adjustment location (two perpendicular vertical lines) on the side of your R10 receiver. Hold the magnet steady to that location and you will hear a series of beeps that indicate the current training level.
The “Audible Only” level is one long beep, Level 1 is one short beep, Level 2 is two short beeps, Level 3 is three short beeps, etc. The training level will continue to advance while the magnet is held in position. When you reach the desired setting, pull the magnet away from the receiver. The receiver is now set.
For more detailed instructions, click here to view our How-To Video. If you have any questions about selecting the appropriate training level for your pet, contact your local DogWatch Dealer.
- How do I properly fit my pet’s DogWatch receiver collar?
The DogWatch receiver collar should be worn snugly on the dog’s neck. If the collar is too loose, your dog may not receive the correct warning if they wander into the Avoidance Zone.
To test if your dog’s collar fits correctly, place your finger between the collar clasp and the back of your dog’s neck. If you can easily slide your hand in between the collar and your dog’s neck, the collar is too loose. If your finger fits snugly but comfortably, the collar fit is correct.
Should you need to adjust the collar fit, remember to first remove it from your dog’s neck. We also strongly recommend that you remove your dog’s receiver collar daily when not in use.
- How old does my dog have to be before training begins?
All dogs are different. Even within the same breed some dogs may mature earlier than others. Consult your local DogWatch Dealer, who will meet with you, evaluate your dog, and make a recommendation as to when training should begin.