Warranty
1. TERMS AND CONDITIONS OF SALE: The following terms and conditions apply to all sales of DogWatch® Brand Hidden Fence products by Dealer to Customer, except as otherwise stated in the Product User Guide; and supersede all prior discussions, negotiations, and representation between Dealer and Customer.
2. LIFETIME LIMITED WARRANTY: DogWatch Inc., subject to the terms and conditions set forth hereunder, hereby warrants that for the expected life of the product, or until the original owner no longer owns the system, whichever comes first, DogWatch, Inc. will repair or replace, at its own discretion, the Product (transmitter or receiver) or any part thereof (other than buried materials) which is found by DogWatch, Inc. to be defective by reason of improper workmanship and/or material. Warranty claims may be subject to Dealer service charges and/or Manufacturer shipping and handling charges. Replacement Product will be warranted for the remainder of the original Warranty Period or six (6) months, whichever is longer, or as otherwise required by applicable law.
3. DEALER INSTALLED WARRANTY: DogWatch Inc., subject to the terms and conditions set forth hereunder, hereby warrants that any transmitter installed by an authorized Dealer, equipped with a DogWatch Lightning Surge Protector, and grounded to DogWatch Inc. specifications, will be warranted against damage by lightning or electrical surge for the expected life of the product, or until the original owner no longer owns the system, whichever comes first.
4. WARRANTY LIMITATIONS. The warranties set forth in Paragraphs 2 and 3, above, do not apply to normal wear and tear, to buried components, or to claims arising from product misuse or abuse or to products that are damaged as a result of maintenance, repair, or service by unqualified individuals. SmartFence® Communication Portal and PowerPak™ are each warranted for 1 year.
As a condition of this Warranty,
(a) the installing Dealer and Customer must sign the “Customer Order Form”;
(b) provide proof of purchase or complete the Warranty registration process with DogWatch Inc. within seven (7) days of purchase via online registration at www.dogwatch.com;
(c) notify an authorized DogWatch Dealer or DogWatch Inc. within the Warranty period after the purchase of a claimed defect; and
(d) mail product back, insurance and postage prepaid, to the authorized DogWatch Dealer or DogWatch Inc.
EXCEPT FOR THE EXPRESS WARRANTY STATED ABOVE, DOGWATCH INC. DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. DOGWATCH INC.’S SOLE LIABILITY UNDER THIS WARRANTY WILL BE TO REPAIR OR REPLACE, AT ITS OPTION, ANY PRODUCT OR PART WHICH DOGWATCH INC. DETERMINES TO BE DEFECTIVE. IN NO EVENT WILL DOGWATCH INC. BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PURCHASE OR USE OF THE PRODUCT. IN NO EVENT SHALL DOGWATCH INC.’S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT.
5. MONEY BACK GUARANTEE: Dealer agrees, at its sole cost and expense, to refund full purchase price (less the cost of installation and buried materials) of any DogWatch Inc. Hidden Fence product (hereafter the “Product”) sold hereunder within the first 30 days from the date of sale by Dealer if Customer is not completely satisfied for any reason. Product must be in its original condition.
6. INSTALLATION AND MAINTENANCE: Dealer shall, for a non-refundable installation fee, install the Product in accordance with DogWatch Inc. specifications. In no event shall the Dealer or DogWatch Inc. be responsible for damage to underground pipes, wires, lines, or other utilities, nor shall Dealer or DogWatch Inc. be responsible for restoring Customer’s premises to its original condition. The use of any battery other than a battery authorized by DogWatch Inc. can cause erratic operation of the receiver and could permanently damage the receiver. The use of any unauthorized battery will void the Warranty on the receiver.
7. WARNING: YOU MUST TRAIN YOUR DOG IN ACCORDANCE WITH THE OWNER’S GUIDE OR AS SPECIFIED BY THE DEALER FOR THIS SYSTEM TO BE EFFECTIVE. THE SYSTEM IS NOT INTENDED FOR USE WITH DOGS WITH A HISTORY OF AGGRESSIVE BEHAVIOR. BY SIGNING THIS CONTRACT, CUSTOMER ACKNOWLEDGES THAT THEIR DOG(S) HAVE NO SUCH HISTORY. THE PRODUCT WILL NOT KEEP ALL DOGS WITHIN THE FENCED PREMISES IN ALL INSTANCES. IF CUSTOMER’S DOG(S) COULD CAUSE HARM TO ITSELF OR OTHERS INSIDE OR OUTSIDE THE FENCED PREMISES, CUSTOMER SHOULD TAKE ADDITIONAL MEASURES TO RESTRAIN THE DOG(S).
