What Our Customers Are Saying
DogWatch customers are our best supporters!
These are comments from satisfied DogWatch customers. If you'd like to speak to a DogWatch customer directly, contact us and we can help put you in touch with one in your area.
To Laurie Spain, Stateline DogWatch
I would like to thank Laurie for going out of her way and well beyond the call of duty to troubleshoot and fix our Dog Watch system. Laurie put in special effort to contact us, then offered to come out and help us at 7pm the night before Thanksgiving! We had installed the system in 2005 for Nellie (see attached pic) and it has worked without fail until this spring when the line was broke due to a landscape project, followed by a lightning hit. She knows the system inside and out and quickly found cable issues, fixed them and repalced the transmitter.
All this work took just less than an hour, the cost was amazingly low, and she was a wealth of information about the system and best practices for installation and maintenance of the system. Thank you so much for your unselfishness and great service. You did exceed my expectations!
Andy Thompson, Middleton, WI
To Shannon and Brent Potvin - DogWatch of Metro Atlanta
My family has two 2-legged kids and two 4-legged kids. We can tell our 2-legged kids to stay in the yard and they do (most of the time). But our 4-legged kids tended to wander, especially our lab/bloodhound mix, Calvin. The Invisible Fence brand just wasn't working and Calvin got out everytime. After researching the DogWatch Hidden Fence I was convinced this was the product for us in helping keep our "problem child" in our yard: FM signal, extended battery life and lightening protection. So I purchased the product and have been pleased with it since day 1. We are a much happier family. Calvin is a much happier dog. Thanks DogWatch Hidden Fence.
To Rich Caron, DogWatch of Appalachia
I wrote earlier this week concerning some problems I was having with my new system. . . . I received an immediate call from your dealer, Rich Caron, and he came to my house yesterday and helped me with these issues. . . . I want you to know that I am now very satisfied with my system. Your dealer trained my dog so well that I never had to do any further training myself.
(My dog) has never attempted to cross the boundaries. This fence has made him a much happier dog as he can go outside at any time to run and play. It is nice for me not to have him cooped up in the house all the time. I will be recommending your products to my friends and neighbors.
I very much appreciate the ongoing support of your dealer, Rich Caron. I also was thrilled with the photograph he sent me of my dog. . . I can't say enough about Rich's kindness and sensitivity toward my animals.
I am very much looking forward to finishing the training of my cats so that they will be safer, also. Thank you for such a good product and excellent followup support.
AK Morris, Charleston, WV
To Lori Russell - DogWatch Hidden Fences of Tampa Bay
(formerly DogWatch of SE Pennsylvania)
Dear Lori: Thank you so much for solving our Siberian Husky problem. We had a lot of trouble containing our Husky with a competitive brand. Our dog, Moby, did not even break stride as he walked through the boundaries. We were planning on building a run for his safety since the competitive brand failed to contain him. Then we received a recommendation from a friend about the Dog Watch system. We immediately called and were pleased by your knowledgeable insight into our specific problems and the prompt attention we received. With the Dogwatch system, we have successfully managed to train our Husky and keep him safe, with the added bonuses of a more economical system (batteries) and friendly personal customer service.
Dr. & Mrs. Mitnick
To Customer Service - DogWatch Inc.
Thank you very much for sending me the replacement collar so quickly. I want to thank you for warranting your product even after almost 10 years of use. I was not sure that your company would honor it after such a long time. I am glad I purchased your system and would recommend your pet fences to anyone. It has allowed my family and me to enjoy all six of our beagles and also allowed them to enjoy the freedom of being able to run, play and exercise. I know my beagles enjoy healthier and happier lives because of the DogWatch system.
Thank you very much for a great product.
William J. Dowd, Hampton, NJ
To Robert Girolami - DogWatch of the Carolina Coast
I had purchased an Invisible Fence brand system that was not working. The DogWatch representative was much more helpful than the Invisible Fence representative so I changed to a DogWatch system. It was a pleasure working with Robert!
Stephanie Harben, Wilmington, NC
To Tim Smith - DogWatch of Sarasota
I made the decision to purchase a DogWatch Hidden Fence to keep our one year old lab in our yard. Most of my neighbors had purchased the Invisible Fence brand. I had their representative come out and give me a quote. I went on the internet and found another company DogWatch. I talked to their representative and found the technology and cost was better with DogWatch. DogWatch uses FM band whereas the Invisible Fence uses AM band. The battery used by DogWatch lasts 2 years whereas the Invisible Fence company replaces their battery every 3 months and they can only be purchased from Invisible Fence. The local representative from DogWatch was Tim Smith. He was very comfortable to work with and was most patient with all my questions. He also did a fabulous job installing the system. I am a very happy and satisfied customer. Thanks.
To Michael Kinneer - DogWatch of Southeast Ohio
We love the DogWatch system and so does our lab, "Bear". We have trained him three times a day for seven days now. He is running in or yard and we are now training him to catch a frisbee, which is going to take a little longer than the training for the DogWatch system.
The local dealer, Mike, is a compassionate dog lover and this fence has made it possible for Bear to run in the yard and not be on a leash. Listen to this education and you can't go wrong!
P.K. and Paula, Cambridge, OH
To Hudson Valley DogWatch
I purchased the containment system to protect our Ridgeback puppy and our new shelter dog from running off of our seven-acre property and I was so impressed with, not only the system, but the service that Dave and his team provided us. Dave is obviously a qualified dog-trainer and understands how to quickly, and efficiently, teach the dogs about the property boundaries and understands the dog's response to the system so that the settings can be set for that individual dog.
After our great experience with the containment system, we also purchased the "Big Leash" Remote Trainer for the Ridgeback and, within a day or two, she stopped tackling running children and listened and learned the commands we were trying to teach her . It saved us a ton of money on the trainer that we were about to hire. We also bought a few "Skedaddle" systems to keep her from counter-surfing. We move them around as we need them (placing one on a table outside when we have food on it; another in front of a doorway when we don't want her to enter a specific room) and, after our last Ridgeback ruled our life with his food obsessions, we are so relieved that we do not have to deal with that this time around.
In addition to the amazing products, Dave and his team have the most amazing follow-up consultations I have ever seen in a company. The experience is not just one training session and a manual. They have extensive follow-up calls to see how things are going and their staff is professional and reliable. This is probably what separates them for many of the other companies out there.
Customer from Kinue Millbrook, NY
To Lori Russell - DogWatch Hidden Fences of Tampa
(formerly DogWatch of SE Pennsylvania)
When my husband and I first began researching hidden pet fences we found many options available. We had never personally seen any of them in use so we had to start from the beginning. When we narrowed them down we had three different companies come to our house to show us what they have to offer. DogWatch pet fences were far above the others in terms of both features and training. I especially liked the extra-long battery life that none of the others could come close to matching.
We were also concerned that a hidden fence would not be a possible option for our 8-month old Alaskan Malamute as many people said dogs of her breed were too difficult to train and would run through the fence. We have proven them all wrong! During the first week McKinley did test the fence just once and ran through. I was very concerned and called Lori Russell who reassured me that this does happen in the beginning as they are learning. The very next day we were back to reinforce to McKinley what she had learned that first day. It was great knowing that if we ever have any concerns or questions they would be there to help us. Of course, we have not had one incident since!
I now do not have to worry that McKinley will run away when we are playing fetch and running around outside. The additional exercise she gets now makes her a much happier dog when she is inside (a tired and happy dog!) and I know she would love to thank Lori and DogWatch as well for enriching her life with the great outdoors! Thanks for everything...I don't know how we managed without our DogWatch fence!
To Dave Benfield - DogWatch of Central Florida
We are so happy with your fence system! Your installer, Neal Watson is simply THE BEST! He is knowledgeable - not only about the fence system, but about dogs in general. His training skills are wonderful, he has the patience of ten men and his demeanor is friendly and kind. The system is working great for our Cooper - and gives us great peace of mind knowing he can romp around and get all his energies spent and we don't have to worry about him leaving our yard. Thanks so much to DogWatch and Neal.
Maggie and Bill Scatchard
To Shane Brzezinski - DogWatch Central Wisconsin
I purchased the DogWatch Hidden Fence System three years ago when my dog was one year old, it was the best investment I ever made. I live on a busy highway and I can let my dog run outdoors without worrying about her running out into the road. What is really great about this system is the battery in the collar is guaranteed to last for two years. Actually, after three years it is the first time I had to change the battery. So it lasted a whole year longer than expected. When I called Shane, my dealer, for a new battery it arrived in the mail the very next day.
To Mark and Laurie Spain - Stateline DogWatch
Sometimes it is worth taking the time to let someone know that their costomer service went above and beyond expectation. Stateline DogWatch came to my house to install the fence within days of my inquaries. Explained how to work with the fence and my dog to have the most success. They were wonderful.
To Ty Kretzinger - DFW DogWatch
Thank you for the outstanding service and patience you've extended to me and my family. You met our time constraints, honored your bid and sent a very efficient and knowledgeable crew to install the system and provide initial training for our dog.
About your installers, Ryan and Paul: They were not only very efficient and knowledgeable, but extremely friendly and "invested" in us and our dog, Max. They were quick to listen and offer insights, and they were also very helpful in explaining the system, etc. In short, they went above and beyond the call of duty. If I were in the business, I'd hire them.
I am very pleased with your company and product. I will be recommending you to anyone who asks or I find out is seeking an underground pet containment system. Blessings to you, your family and company.
William Coull, Wylie, TX